Shipping policy
Our order processing time is 2-3 business days prior to shipment.
All orders will be shipped via USPS. International packages are shipped via USPS First Class Package International.
We offer FREE Domestic Shipping on orders $50+. The discount will automatically be applied during checkout if you have $50+ in your cart.
Shipping Rates are determined by package weight, size, and USPS rates. During holiday seasons, prices will increase for shipping with USPS.
A tracking number will be sent to your preferred contact method upon shipment. We are not responsible for any delays in delivery due to covid-19 or the shipping carrier.
Please ensure your address is correct in the address line. We are not responsible for any packages that are lost due to the wrong address being provided.
We are not responsible for any lost packages. Once the package is tendered to the shipping carrier, it is their responsibility to deliver it to you. Please file a claim with the USPS prior to emailing us about your order.
We are not responsible for damaged products due to shipping. All orders are packed with care to ensure no damage or breakage occurs. If a product is damaged upon receipt, please contact us by email: LadyKraftKraken@gmail.com with a photo and your order number. We will review the information provided and determine if the product is eligible for replacement.